Refund policy

GB Khalis sells food: dried fruits, nuts, honey and herbal tea from Gilgit-Baltistan. For hygiene and food-safety reasons we cannot accept returns of opened packs, or returns because you changed your mind. If anything is wrong with your order, we will put it right.

When we replace or refund

  • The parcel arrived damaged, or a pack was torn or leaking.
  • You received the wrong product or the wrong weight.
  • Something from your order is missing.
  • The product has a quality problem, for example it is spoiled, mouldy or has insects.

How to request a replacement or refund

  1. Contact us within 7 days of delivery on WhatsApp or phone at 0316-9443995, or email gbkhalis@gmail.com.
  2. Send your order number and clear photos or a short video of the product and the packaging.
  3. We reply within 2 working days. If we need the item back, we arrange the courier pickup and pay for it. You pay nothing for an approved return.

What you get

You can choose a free replacement or a full refund of the price you paid for the affected item. If your whole order is affected, we also refund the delivery charge.

How refunds are paid

Most orders are paid by cash on delivery, so we send refunds to your bank account or mobile wallet (such as JazzCash or Easypaisa). Refunds are sent within 7 working days after we approve your request.

Cancelling an order

You can cancel your order free of charge at any time before it is dispatched. Message or call us on 0316-9443995 with your order number. Once the parcel has been handed to the courier, the order can no longer be cancelled.

Contact

GB Khalis, Opp. Police Public School, Near KIU, Naltar Expressway, Gilgit, Gilgit-Baltistan 15100, Pakistan
Phone and WhatsApp: 0316-9443995
Email: gbkhalis@gmail.com